Six ways moving online will deliver great customer service
“It takes months to find a customer… seconds to lose one.” – Vince Lombardi
There are many benefits to moving your manual ordering processes online such as creating cost-efficiencies, decreasing manual errors and increasing overall revenue in your business. But one of the biggest impacts that is often overlooked is its ability to improve your customer’s satisfaction levels to keep them coming back time and time again.
Businesses aim to provide a great customer experience but yet often let their internal processes get in the way of really being able to do this. According to Hubspot “Customer experience is of critical importance to the sustained growth of a business. It's important to ensure a positive customer experience so customers build brand loyalty and affinity, evangelize your product or service and refer their friends, and leave you positive customer reviews that will help your business retain revenue and earn new customers.”
So how can an web ordering system help to retain and delight your customers?